![]() ![]() ![]() Organizations are faced with the arduous task of keeping their systems secure from a myriad of ever-increasing threats that continually mutate due to a growth in the threat landscape and volume, sophistication in attacks and techniques, use of BYOD and migration to cloud. , subscribe to her articles on The Huffington Post, “like” The Protocol School of Texas on Facebook, and follow her on Pinterest, Instagram and Twitter.Cyber-related threats are on the rise. Strongly consider whether you want to continue a relationship with someone who would do this to you!īe sure to check out The Protocol School of Texas. If someone leaves a nasty comment on your personal account, feel free to hide or block no response is necessary. If a comment is left on your personal profile, a friendly icon or emoji may be all that is necessary unless someone left a heartfelt message you want to acknowledge. Reframe this as an opportunity to represent your business to a wider audience and future clients. Remember your response will be visible to more than the person who posed the question or left the comment. Your response should be a positive reflection of the way you conduct business, written from a clear frame of mind. Of course, a day can feel much longer in the world of social media, so sooner is better when possible. If the comments are on your business account and you are the person responsible for answering, a business day is appropriate. After you wrap up your work day, take advantage of the various status options available, such as “away.” Most systems will also show you as “offline” when you log out. Consider making use of the “do not disturb” or “busy” feature when you need to work uninterrupted for blocks of time. When your status is showing as online, your coworker or supervisor is likely expecting a quick response (within minutes). If your team uses Slack, Microsoft Teams or a similar messaging service, you’re already familiar with the pull to check and respond instantly while also engaging in deep focus to get the work done. As soon as possible is always best – within the hour. ![]() Respond to a work text as you would an important email or call. A group text should only be sent if it directly applies to everyone and the response should be on a private thread if there are long and additional questions that do not pertain to the entire group. A quick thank you text within a few hours for a business lunch is appropriate, even including a friendly emoji if you share a closer relationship. If you need something specific and they don’t answer your text, give them a quick call and leave a message. Their day may be completely different than yours, and they don’t have the time to respond to a funny GIF or heartfelt quote you sent them. If you can respond, feel free, but if you are waiting for a response from someone who is working, taking care of a young child or trying to juggle several balls in the air, cut them some slack. However, we all have different daily routines, and some people have more time on their hands than others. This alerts the person you have seen their email and will be back in touch. If you can’t answer immediately, let the sender know you will get back to them with an answer as soon as possible. The sender should make sure the subject line is clear and alerts the receiver of the urgency. It’s important to respond quickly after reading the email if an answer needs to be immediate. However, for many people 24 hours is too long when the email contains a follow-up question on a time-sensitive project. It’s standard and appropriate to respond to email messages within a 24 hour window (or one business day for emails received on Friday or going into a holiday). However, being aware of some general etiquette recommendations will serve you well as you craft your next reply (be sure to refer to my last post for a texting etiquette primer). But, how long do you really have to respond to a message? It depends, as each circumstance is unique. We’ve all experienced the frustration around waiting for a response and feeling as if the other person is ghosting you. An undisputed truth: responding to various forms of communication in a polite and timely manner sets you apart in friendship and in business. ![]()
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